FeaturedCustomers names top hotel management software vendors for summer 2026

FeaturedCustomers released its Summer 2026 Hotel Management Software Customer Success Report, ranking vendors based on verified customer references, market presence and company scores. The report highlights Market Leaders, Top Performers and Rising Stars as buyers compare software options in a crowded hospitality tech market.

Why it matters: - The report gives hotel operators a customer-reference-based shortlist of software vendors at a time when hospitality teams are evaluating platforms for operations, guest management and growth. - The rankings are designed to help prospects compare vendors by customer success signals instead of vendor marketing alone. - FeaturedCustomers says the report draws from more than 2,000 pieces of verified customer reference content.

What happened: - FeaturedCustomers published its Summer 2026 Hotel Management Software Customer Success Report on Aug. 25, 2026. - The report ranks vendors across three tiers: Market Leader, Top Performer and Rising Star. - The company said 25 vendors in its Hotel Management Software category met the minimum requirements to be included. - FeaturedCustomers included more information about the platform and report.

The details: - Market Leaders were Cloudbeds, Hotelogix, innRoad, Little Hotelier, Mews, NewBook, RoomRaccoon and SkyTouch. - FeaturedCustomers said Market Leaders have substantial customer bases and market share, plus the highest ratio of customer reference content, content quality score and social media presence relative to company size. - Top Performers were Actabl, Clock Software, eZee Absolute, Jonas Chorum, mycloud Hospitality, Newhotel Software, ResNexus, Resort Data Processing, RoomKeyPMS and roommaster. - FeaturedCustomers said Top Performers have significant market presence and enough customer reference content to validate their vision, but have not reached Market Leader scale relative to company size. - Rising Stars were GraceSoft, OpenHotel, Rentlio, Sirvoy, Skyware Hospitality Solutions, Smartness and WebRezPro. - FeaturedCustomers said Rising Stars have disruptive technology, a growing social presence and enough customer reference content to show momentum. - The customer success score is a weighted average of Content, Market Presence and Company Scores. - The report is based on verified customer reference content, including testimonials, success stories, case studies and customer videos.

Between the lines: - The rankings show how customer proof has become a key buying signal in B2B hospitality software, where references can matter as much as feature claims. - The tier system also signals market maturity: some vendors are being rewarded for scale, while others are being recognized for momentum and perceived innovation.

What's next: - Hotel operators can use the report as a starting point for vendor comparisons and deeper due diligence. - FeaturedCustomers will continue using customer-reference data to score and segment B2B software vendors across categories. - The platform says it helps influence purchasing decisions for thousands of B2B buyers in the final stages of their buying cycle.